Logging in to Bitunix takes less than a minute when everything works. This guide walks you through the sign in steps for the app and the website, then fixes the problems that most often lock people out.
The same account works on the app and the website.
One account, every device: there is no separate login for the app and the website. If you registered with an email address, log in with that email address everywhere. If you registered with a phone number, use that number everywhere.
Work through these in order. Most lockouts are solved by the first fix that matches your problem.
On the login page, tap Forgot Password and enter the email address or phone number on your account. Bitunix sends a reset link or code to your registered email. Follow it to set a new password, then log in again. If the email does not arrive, check your spam folder and confirm you typed the address you registered with.
If you saved a backup key when you set up 2FA, use it to restore your authenticator on a new phone. If you did not save one, you will need to verify your identity through official Bitunix support before 2FA can be reset. This takes time by design, because it protects your funds. Once you are back in, store your new backup key somewhere safe and offline.
Several failed login attempts in a row can temporarily lock your account. Wait a while, then try again with the correct details. Do not keep guessing, because more failed attempts can extend the lock. If the lock does not lift, contact official Bitunix support from the official site or app and be ready to prove the account is yours.
For email codes, check your spam or promotions folder first. For authenticator codes, make sure your phone clock is set to automatic, because a wrong time makes codes fail. Then ask for a new code and enter it quickly, since codes expire within seconds.
Update your browser to the latest version, clear cache and cookies for the site, and try again. If it still fails, try another device or network to rule out a problem on your side. If the official site itself is down, wait and retry later.
Most stolen accounts are lost to fake login pages, not to hacking. Run through this list once and you close the common gaps.
Yes. Your Bitunix account works on both. Log in with the same registered email address or phone number and password, and your balances and open positions sync across devices.
Use the Forgot Password link on the login page and enter the email address or phone number on your account. Bitunix sends a reset link or code to your registered email. If you no longer have access to that email, contact official Bitunix support and be ready to verify your identity.
If you saved a backup key when you set up 2FA, use it to restore your authenticator on a new phone. If you did not save one, you will need to verify your identity through official Bitunix support before 2FA can be reset.
That is two-factor authentication doing its job. Even if someone learns your password, they still cannot get in without the code from your authenticator app. Keep your phone clock set to automatic so your codes stay in sync.
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Go straight to the official site. Never log in from a link in a random message or email.
Go to bitunix.com